Deliver high-caliber technical support as a Deskside Support Analyst in a bustling enterprise environment. Focus on enhancing user experiences through responsive and compliant support for various technologies.
This role involves providing hands-on support for end-user hardware and software across a large financial organization. You will interface directly with users, troubleshoot a range of issues, and ensure seamless operation of devices while adhering to security standards. Your expertise will be critical in maintaining an effective technical environment.
Key Responsibilities:
• Resolve issues with Windows and collaboration tools
• Oversee user and access management tasks
• Handle endpoint management compliance troubleshooting
• Provide white-glove support for senior stakeholders
• Maintain proper documentation and ticket lifecycles
Requirements:
• Technical diploma or degree in related IT discipline
• A+ Certification is required; ITIL is a plus
• At...