Advance your technical support skills as a Bilingual Service Desk Analyst. This position focuses on incident management and troubleshooting in a fast-paced IT environment.
You will utilize your bilingual abilities to assist users effectively while addressing PC, laptop, and network issues. Collaborating with a dedicated team, you'll also document procedures and provide user education on efficient system usage, all while accommodating varied shifts.
Key Responsibilities:
• Handle incident logging and tracking effectively
• Identify and resolve PC, mobile, and printer issues
• Assist with basic network security and access problems
• Provide user education to enhance application effectiveness
• Document and maintain comprehensive Service Desk procedures
Requirements:
• Fluency in French is required
• Diploma in IT or relevant field preferred
• At least two years of customer service experience
• Familiarity with ticketing management systems
• Strong c...