Technical Support Agent (1st Line Support)

Position Description:

Imagine having the chance to develop and expand your skills and work for one of the foremost specialty retailers in South Africa. The organization is looking to hire IT Service Desk Agents to join its Service Desk Team. The successful candidates will have a passion for providing excellent customer service and possess strong technical problem solving, troubleshooting, and communication skills.

In this role, you would be responsible for 1st line systems support to Head Office and Stores users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing, and documentation skills.

Key Performance Areas: