**Summary of Position (Job Purpose)** _- Major purpose and functions of the position._

The Store Support L3 Analyst is responsible for resolving prioritized escalations and issue resolution for all in-store technology. The L3 Analyst provides lead investigation, root cause analysis, and final resolution for escalated POS and technical issues. This role will be responsible for working P1 and critical cases, including but not limited to incident and problem management cases. This role serves as the final escalation point for all store technology issues.

The POS L3 Analyst will be responsible for proactively seeking out trending issues, finding and documenting RCAs and leading first and second levels of support to greater knowledge.

**Principal Duties and Responsibilities**

+ Anticipate and swiftly respond to escalated technical issues
+ Ensure accuracy of the data entered in our system
+ Take ownership of any situation that is escalated
+ Pe...