Job Description :

Our client is a trading company specializing in home appliance products.

Reporting to: Customer service Manager
• Solution for all technical issue when it arising. Visit on site to investigate.
• Issue Technical Guidance to Service Centers.
• ASC (& Call Center) support & training: Daily support ASC all technical issue, technical document & sharing repair know-how to ASC.
• Prepare technical training documents & training material. Holding training course
• Analyse market defect data to find out real cause of epidemic issues for improvement requests
• Perform the actions related to customer complaints (HA product)
• Support Parts Operation & Service Claim: Advice parts code of new product & substitute parts.
• Clear information of Service claim

• University or College - Electro-Mechanics Major
• More than 5 years experience on same environment.
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