**Overview**

With more than 45,000 employees and partners worldwide, the **Customer Experience and Success (CE&S)** organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.


As part of the **Experience Innovation Office team within CE&S** , you'll help set the operational strategy and drive execution for technology initiatives impacting our front-line customer-facing roles, including Support...