Job Overview

Requisition ID:
Work Area: Information Technology
Expected Travel: 0 – 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Sean Bruce
Recruiter Name: Thais Nadim

This role is a Technical Service Manager (TSM) within SAP Enterprise Cloud Services (ECS). The TSM oversees all technical and managed service aspects of customer engagement for SAP’s Cloud ERP Private offering. The role includes advising on technical decisions, managing customer expectations, and ensuring delivery of high‑quality services across the SAP software stack.

Core Responsibilities

• Act as the primary technical and delivery advisor for customers, serving as the first escalation point.
• Own the technical discussions with customers and coordinate experts from the SAP delivery organization.
• Maintain detailed understanding of the customer landscape managed within ECS ...