**Your role at Dynatrace**

**What’s the role?**

As an **IT Support Engineer** , you’ll play a key role in keeping Dynatrace running smoothly day to day. You’ll support our teams by solving technical issues, improving how we work, and making sure our tools and environments work, both for in office and remote staff members.

You’ll be working as part of a global IT team, but with a strong local presence in Sydney. It’s a hands-on role where no two days are quite the same, from troubleshooting devices to helping roll out new technology across the business.

**What you’ll be doing**

+ Provide **end-to-end support** for IT incidents, service requests, and problems, ensuring people get back up and running quickly
+ Support employees via **chat, tickets, email, and video** , delivering a great support experience
+ Set up, maintain, and troubleshoot **laptops, mobile devices, and peripherals** (Mac and Windows environments)
+ Keep our ...