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Technical Services Analyst (1-Year Fixed-Term Contract)

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Wenco International Mining Systems
📍 Australia, Australia
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Location Australia
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Posted June 03, 2026
🚗
Commute Local Area
🎯
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Job Description

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Wenco International Mining Systems (

Reporting to the Client Services Manager the Technical Services Analyst’s main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.

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Key Deliverables and Responsibilities

In Office:

  • Provide timely phone, email and remote access support for existing customers
  • Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
  • Record/document all client issues through to resolution using Wenco’s issue tracking system
  • Plan and practice for system implementation and upgrade projects
  • Review and contribute to product documentation
  • Perform Triage Desk ‘1st line support function’
  • 1 week per month working from home on remote support duties.

    • On Site:

  • Perform successful implementat...

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    📍 Location Details

    🌆
    City
    Australia
    🗺️
    Country
    Australia
    🚗
    Commute
    Local Area

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