We are seeking a reliable and well‑organised individual to join our UK Service team in a Technical Support position. This is an office‑based role (37.5 hours per week) providing essential coordination, administration and technical support to ensure the smooth running of the service department.
The role would suit someone who is structured, detail‑focused and confident communicating with both customers and engineers.
Key Responsibilities
* Act as the first point of contact for incoming support requests, triaging where appropriate
* Review engineers’ service reports for clarity and accuracy, making amendments where required
* Issue version‑one service reports promptly
* Identify follow‑up parts requirements and manage the parts identification process
* Liaise with customers regarding advisory actions following site visits
* Provide back‑office support within the CRM system, ensuring all communication is logged correctly
* Update work plans and che...