Job Description

• Industry/ Organization Type: Cybersecurity
• Position Title: Technical Service / Support Consultant
• Working Location: Bedok
• Working Hours: 5 days (Mon – Fri, 9.00am – 6.00pm)
• Salary Package: Basic salary up to $5,000 + Flexi Benefits + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide clear consultation and coaching to customers and partners about product features and solutions
• Handle all parts of project implementation, including customizing solutions to meet client needs and supporting products after they go live
• Respond to client issues and questions, use problem-solving skills, and follow up until the issue is fully resolved—support may be needed at different hours
• Work together with teams such as Pre-Sales, Product Engineering, and Quality Assurance

Qualifications

• Bache...