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Job Description
About the Role
The Technical Service Manager is responsible for delivering high-quality technical solutions that are aligned with customer requirements. This role works closely with Sales & Account Management and Category Development teams to ensure that each client's technical needs are adequately met, supporting both the Technical Service of India and broader Sales & Marketing objectives.
Accountabilities
Ensure quality, innovation and timeliness in client support and solution development.
Work collaboratively with other Sales & Marketing teams to integrate technical solutions with client goals and expectations.
Providing specialist knowledge, liaising with relevant Innovation & R&D teams and supporting team members as needed.
Contribute to India planning by identifying patterns in client needs and market trends and proposing Technical Service enhancements to maintain a competitive edge.