Responsibilities

• Provide direct technical support to customers and handle customer enquiries for the Industry Segment product line covering aspects such as product specification, design issues and complaints.
• Participate and influence new product development decisions for the Industry Segment, liaising with internal technical teams and providing expert advice on future applications. Keep abreast of market developments and competitive products, through internal and external sources, relating to how products perform, can be applied or tested and assess how this can be used to add value to the business.
• Serve as technical and applications expert, providing greater understanding of the Industry Segment products via in depth training, within the company and to Distributors.
• Develop guidelines and formulations for target segments and applications and give customers appropriate guidance for the use of our Product Range.
• Maintain contact ...