Responsibilities:

• Provide technical support and troubleshooting assistance to customers.
• Diagnose and resolve technical issues and equipment malfunctions.
• Conduct on-site visits to perform repair and maintenance services.
• Collaborate with cross-functional teams to identify and implement solutions.
• Assist in the development and improvement of service procedures and guidelines.
• Train customers on the operation and maintenance of equipment.
• Create detailed service reports and documentation.
• Ensure customer satisfaction and maintain good customer relationships.

Requirements

• Diploma or Degree in Engineering or related field.
• Prior experience in technical service or field engineering role, preferably in the manufacturing industry.
• Strong knowledge of manufacturing equipment and processes.
• Excellent troubleshooting and problem-sol...