📍 Jobs Near Me
For Job Seekers For Employers
📍

HiringNearMe.work

Local Jobs, Zero Commute

Jobs
Home › Jobs Near United Kingdom › Technical Service Desk Advisor
📍 Local Job Near You

Technical Service Desk Advisor

🏢
Ricoh
📍 Northampton, United Kingdom
📍
Location Northampton
📅
Posted June 23, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

What you will be doing

  • Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered

  • Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets / Management that are close to breaching their SLA

  • Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – applying ITIL best practice where possible

  • Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve the service Ricoh offer. Making recommendations / suggestions for areas of improvement.
    • <...

    Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Northampton
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Northampton

    View Local Jobs