Elevate your career with Shelley Automation Inc. as a Technical Sales Support in Toronto. This customer service-focused role involves direct interaction with clients to support product inquiries and facilitate orders.
In this full-time, permanent position, you will be the key contact for sales and pre-sales activities, ensuring customers receive timely responses and assistance with their needs. Your responsibilities include order entry, queries, expedites, and communication with the warehouse team. A strong focus on customer satisfaction and effective problem resolution is essential to thrive in this role.
Key Responsibilities:
• Resolve all customer service issues effectively
• Manage order entry and tracking processes
• Provide pre-sales and post-sales support
• Communicate with customers about their inquiries
• Generate prompt written responses to emails
Requirements:
• 1-3 years of customer service experience
• Degree or diploma in engineering field