Roles & Responsibilities:

• Collaborate with Renewal Teams to deliver technical pre-sales support and address the needs and

challenges of Commercial Customers through technical discussion.

• Conduct customer remote product demonstrations and customer presentations to highlight and

showcase solution value.

• Provide proactive technical support by analyzing customer environments and providing actionable

insights to identify sales opportunities. This includes:

a. Monitoring and partnering with customers to ensure effective utilization and consumption as well as identifying upsell potential;

b. Suggesting appropriate upsell/cross sell solutions; and

c. Promoting product adoption and increasing customer utilization rates.

• Collaborate with relevant teams to deliver technical updates sessions to relevant stakeholders (e.g Renewal Sales Team, Partners, etc.)
• Provide initi...