About the Role: Grade Level (for internal use): 09. The Technical Relationship Management team proactively works with Strategic Accounts globally, serving as the single point of contact for all technical questions and firm‑wide issues for S&P Global and client stakeholders.

Responsibilities and Impact

• Manage a portfolio of Strategic Accounts, acting as the dedicated Technical Relationship Manager for all Capital IQ Solutions technical initiatives and escalations.
• Collaborate with Account Directors and Relationship Managers, leveraging S&P Global resources (Product Management, Enterprise, Product Dev, Tech Support) to resolve technical issues and implement strategic initiatives.
• Deliver exceptional “White Glove” service, actively supporting user and usage growth to ensure technology challenges do not negatively impact account renewals.
• Conduct regular, comprehensive technical account reviews and liaise with enterprise‑level IT and ma...