Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Production Support role (strong SQL and AWS) for a contract assignment with one of our premier Financial Services clients in San Francisco, CA.


Responsibilities :

Employ your analytical skills and customer service abilities to troubleshoot application and infrastructure issues, devising solutions, and providing guidance to STAR's system-wide user base in a x help desk environment

Support and enhance day-to-day STAR operational services through: Application of technical expertise in resolving reported incidents or issues Analyzing complex business problems and performing related in-depth research Working with cross-functional teams to address business or system issues Using technical expertise to identify, evaluate, and develop processes, and procedures that enhance the team's ability to support the customers in a pro-active and efficient man...