Job Title: Product Support Specialist
Job Description
The Product Support Specialist provides comprehensive technical and customer support for our customer's product line, ensuring efficient issue resolution, accurate order processing, and exceptional service to distributors and end customers. This role combines hands-on technical troubleshooting, clear customer communication, coordination of orders and returns, and active support of sales, marketing, and training initiatives to strengthen product performance and customer satisfaction.
Responsibilities

+ Respond to incoming technical support calls and emails related to the electro-mechanical product in a timely and professional manner.

+ Run structured troubleshooting checklists to diagnose and resolve common technical issues related equipment.

+ Escalate complex or advanced technical issues to engineering teams with clear, organized documentation and detailed notes.

+ Maintain accurate supp...