We are looking for a Telephony Product Manager to join our Customer Service HQ and own the telephony infrastructure across our global support operations. In this role, you will work at the intersection of product, engineering, and vendor management — optimizing routing, reducing costs, and driving channel strategy across multiple markets. You will manage relationships with voice and communications providers, shape the telephony product roadmap, and translate complex operational requirements into scalable technical solutions that directly impact the efficiency and quality of customer support at scale.

Requirements

• 3–5 years of experience in product management or technical program management; background in contact center technology, voice/telephony, or customer operations is a plus but not required — strong systems thinking and the ability to ramp up quickly in a new domain matter more.
• Technical proficiency: comfortable readi...