• 2 years contract (renewable)
• Up to $8000
• Mon – Fri: 8.30am - 6pm
• AMK (Shuttle Service provided from Yio Chu Kang MRT)

Job Responsibilities

Technical Expertise and Solution Design

• Collaborate with the sales team to identify client needs and craft tailored solutions leveraging eServ’s offerings in finance, payroll, grants management, IT training, contact centre services, and more
• Provide in-depth technical presentations and demonstrations of platforms such as Workday, ServiceNow, Tungsten Automation, and Alteryx.
• Design and document customized workflows, integrations, and solutions aligned with client requirements.
• Analyse client requirements for contact centre operations and design solutions that improve efficiency and customer satisfaction.
• Demonstrate technical capabilities and tools used in contact centre services, including AWS Connect, CRM platforms, automated workflows, a...