Lead improvements in mining machine reliability as a Technical Manager. Manage performance metrics, build relationships, and drive effective product support strategies.
As a pivotal figure in this role, you will handle product reliability challenges, focusing on documentation, trend analysis, and communication with all involved parties. Build strong connections with customers and internal teams to ensure issues are addressed while fostering initiatives that enhance product performance and durability.
Key Responsibilities:
• Manage and document mining machine reliability issues
• Develop and monitor KPIs for performance enhancements
• Collaborate closely with customers and engineers
• Prepare technical reports and support program documents
• Ensure timely resolution of product concerns
Requirements:
• Journeyman certification in Heavy Duty Technician or related education
• Strong mechanical and troubleshooting aptitude
• Excellent leadership and mentorin...