Job Summary:
The Lead Technical Manager will be responsible for managing a group of Technical Officer for physical security equipment installation, testing, commissioning and configuration in accordance to required standards.
Job Responsibilities: Oversee the whole process of service cum maintenance workflow. Front line contact with client representatives on all service/maintenance related issues. Lead a team of service team members. Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics. Determine new, creative ways to employ teams on service deliveries and distribute responsibilities. Manage day-to-day client interactions and expectations for optimal results Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships. Possess a knowledge base of each client's business, organization and objectives. Be responsible for operationally managing multiple aspe...