Responsibilities

• Design and develop on-demand, video-based, instructor-led, virtual-instructor-led, and blended learning courses and programs for CSG Forte software solution offerings and applications. Target audiences include CSG Forte employees, merchant and partner customers.
• Review technical documentation and existing course materials, and interview SMEs to gather information for instructional material development.
• Collaborate with end users to define business procedures and establish content and documentation. Work with SMEs to collect and interpret information.
• Utilize and update training materials in accordance with CSG Quality and Document Control requirements.
• Deliver train-the-trainer programs for CSG Forte staff and job‑specific trainers throughout the organization as needed.
• Build positive relationships with stakeholders and team members; develop product knowledge and network with contacts within CSG Forte to ...