Description & Requirements:



CRM Operations: Our team supports Clients Portal, Vendor Portal, and the Oracle PeopleSoft platform, while also preparing to support upcoming Salesforce CSM and Community Hub platforms. The team provides support across both internal and external systems, working directly with employees, customers, and vendors to ensure reliable access, issue resolution, and a consistent, high-quality user experience.



The Salesforce Support Specialist II provides frontline support to customers and vendors, delivering timely and accurate assistance with system access and authorization. This role focuses on resolving basic service inquiries, supporting user access through Identity (including Multi-Factor Authentication), and maintaining a high level of customer satisfaction. The specialist primarily works within the Oracle PeopleSoft system while managing requests and communicating with customers via phone, email, and other...