Key Responsibilities

• First-Line Support: Provide prompt, polite, and effective Tier 1 and Tier 2 technical assistance via phone, email, chat, or remote desktop tools.
• Hardware & Software Troubleshooting: Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, operating systems, and standard business applications.
• Escalation & Ownership: Efficiently elevate complex or critical technical issues to Tier 3 engineers or specialized IT teams while keeping the user informed of the progress.
• Knowledge Base Creation: Assist in writing clear documentation, user guides, and FAQs to help end-users self‑resolve common technical issues.

Qualifications & Skills

• Required Technical Skills & Experience: No experience needed
• Education: High school diploma required; an Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is a plus.
• Software Familiarity...