Key Responsibilities

• First-Line Support: Provide prompt, polite, and effective Tier 1 and Tier 2 technical assistance via phone, email, chat, or remote desktop tools.

• Hardware & Software Troubleshooting: Diagnose and resolve issues related to desktops, laptops, mobile devices, printers, operating systems, and standard business applications.

• Escalation & Ownership: Efficiently escalate complex or critical technical issues to Tier 3 engineers or specialized IT teams while keeping the user informed of the progress.

• Knowledge Base Creation: Assist in writing clear documentation, user guides, and FAQs to help end-users self-resolve common technical issues.



Qualifications & Skills

• Required Technical Skills & Experience:

• No experience needed

• Education: High school diploma required; an Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is a plus.

• Software Familiarity: Experience sup...