Join our dynamic team as a Technical Customer Service Professional and be the voice of excellence in our Contact Center! We're looking for a tech-savvy problem solver who's passionate about delivering exceptional customer experiences through technical support and product expertise. What will you do: Technical Skills Development New Hire Basic process and product training and coaching: The primary responsibility of a Technical Development Engineer is to provide basic process and product training to the newly hired Technical Support Engineers and Agents. This will help in mentoring and training newly hired technical support staff. Learning materials development: This includes creation and/or improvement of the training materials, exams and anything related to learning effectiveness. This will improve the learning experience and technical competencies of the employees. Capability building: A Technical Development Engineer (TDE) may be responsible for the development and maintaining the Te...