Job Description

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and manage IT Service risk across the organisation.

Purpose of the Role

Provide strategic leadership and operational oversight of the IT Services department, ensuring alignment with the bank’s objectives, maintaining high levels of service performance, and safeguarding IT Service risk.

Accountabilities & Responsibilities

• Develop and implement strategic direction for IT Services, including up‑to‑date methodologies and processes.
• Manage the IT Services department: oversee staff performance, implement departmental goals and objectives, and monitor efficiency and effectiveness.
• Build and maintain relationships with IT Services stakeholders, identifying relevant stakeholders and ensuring quality of external third‑party services.
• Develop and enforce policies and procedures for IT Se...