**The Business Entity**:
**- Cisco’s Technical Assistance Center is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding business outcomes for our customers and partners including industry recognition and high level of employee engagement. The Cloud Support Organization within Customer Experience continue to drive industry-leading Cisco solutions and assist our customers migrating to software, cloud and XaaS.
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**The Team**:
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**Role & Responsibilities**:
**- Support Cloud and Hybrid Products: Jabber IM (Cloud), CMR Cloud and Hybrid, Webex Services (Call, Message, Meet), Webex Teams Hybrid Services, along with phone and conferencing endpoints connected to the Cloud.
- Provide highest-level technical support to help resolve complex customer problems from on-premise to Cisco Cloud.
- Engage wi...