Purpose

The Service Delivery Engineer is responsible for delivering hands-on managed services activities end-to-end, ensuring tasks are completed to standard, within agreed timelines, and properly closed out. The position requires a technically capable, delivery-focused individual who can work across multiple customer environments, collaborate closely with engineers, run service delivery calls, and maintain strong standards in documentation, communication, and task closure.

Work Overview

• Execute hands-on MSP delivery activities end-to-end, ensuring work is completed to standard and within agreed timelines.
• Lead customer onboarding activities and ensure a smooth transition into steady-state support operations.
• Work closely with L1/L2/L3 engineers to plan, deliver, validate, and close technical tasks across customer environment.
• Implement and support technical activities across client infrastructure including endpoints, serve...