Role Overview

We are seeking a skilled and motivated Technical Business Analyst with experience in Customer Identity & Access Management (CIAM) to support the delivery and continuous improvement of customer identity services. The successful candidate will act as the bridge between business stakeholders and technical teams, translating business needs into clear requirements and ensuring scalable, secure, and user‑centric CIAM solutions. This role combines business analysis, technical understanding, stakeholder engagement, and delivery support in a complex enterprise environment.

Key Responsibilities

• Business Analysis and Requirements Management
  • Gather, analyze, and document business requirements related to customer identity, registration, authentication, consent, profile management, and access journeys.
  • Translate business needs into functional and technical requirements, user stories, process flows, and acceptance criteria.
  • Ch...