Job Description Summary

We are seeking a motivated and technically strong and customer-focused Technical Support Specialist (Protection & Control) to join our Grid Automation Technical Support team. This position provides Level 2 post‑sales technical support for GE Vernova’s protection and control portfolio, including relays, meters, and associated software used in utility and industrial power systems. This role serves as the technical interface between Level 1 customer care, field service teams, and senior engineering experts (L3/L4). The successful candidate will support fault analysis, configuration, and commissioning inquiries; assist with product integration into customer systems; and contribute to improving tools and processes across the Grid Automation North America Support Organization. Key Responsibilities

Provide ongoing technical support and case management daily through phone, email, and other forms of communication. Investigate technical problems, reprodu...