ICBC seeks a Technical Infrastructure Analyst based in Victoria, British Columbia, for a hybrid role centered on IT service excellence. This position requires senior technical expertise to support employees and business partners effectively.
As a key member of the End User Support team, you will lead Tier 2 incidents and collaborate with various stakeholders to enhance service delivery. Your responsibilities include spearheading ISD projects, implementing operational improvements, and overseeing critical incident resolution while providing training to team members.
Key Responsibilities:
• Oversee Tier 2 incident management and guidance
• Collaborate with teams for efficient End User Support
• Lead ISD projects, including facility changes
• Identify improvements in support operations
• Manage high priority incidents in collaboration
Requirements:
• Post-secondary education or IT certification
• Years of progressive IT support experience
• Detailed knowle...