**Qualification/Requirements**
Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+
- Willingness to work weekends (flex scheduling)
- Ability to diagnose and resolve general technical issues (on Win, macOS, Linux)
- Proven experience and knowledge from medium to high level in tech support on at least FOUR of the following areas (SME):
- MS Exchange Clients
- Cloud Infrastructure and Concepts
- IT Security and Data Protection
- Powershell
- Network
- Linux/Unix OS
- ONE or more proven skills in the following areas: (preferred skills):
- Devops
- Agile Methodologies
- ITIL/ITSM
- Python
- Java
- Oracle APEX
- SQL
- PHP
- etc.
- Should be capable of multitask
- Strong customer skills and customer oriented
- Should have excellent communication skills English/Spanish (Oral & Written)
- Should be smart, enthusiastic and a good team player
- Experience working ...