Position Overview We are looking for a Technical After Sales Support to deliver high-quality technical assistance, ensure customer satisfaction, and support continuous improvement of our products and services. The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.
Key Responsibilities
Manage technical support requests via ticketing systems, ensuring timely resolution and clear communication with customers.
Provide remote after-sales technical assistance and collaborate with international Service Partners.
Ensure correct application of warranty terms and assist customers in identifying and receiving the right spare parts.
Collaborate with the Quality Department to report and analyze product non-conformities, supporting continuous improvement initiatives.
Draft and update product manuals (user, configuration, installation).
Keep customers informed about new documentation, firmware/software releases, bug fixes, and t...