Drive cybersecurity success as a Senior Technical Account Manager at CrowdStrike, where your passion for customer support shapes secure digital landscapes.
In this pivotal role, you will provide dedicated technical support to Premium Support customers, ensuring their success and stability. Engage with clients from various levels within their organizations, delivering onboarding, health checks, and tailored technical solutions. Your self-motivation and problem-solving expertise will empower customers to navigate the complexities of cybersecurity effectively.
Key Responsibilities:
• Serve as the main technical point for customer support
• Oversee onboarding processes for new clients
• Conduct health checks to ensure customer satisfaction
• Act as a customer advocate within the company
• Lead the resolution of escalated technical issues
Requirements:
• Bachelor’s Degree or equivalent experience
• Experience with Windows Server Operating Systems
• Strong cu...