A specialist managed services provider, supporting a portfolio of business clients across Microsoft-based technology environments. The team is technically capable, commercially grounded, and focused on delivering consistent, high-quality service to clients who depend on their IT infrastructure daily.

This is a business that invests in process, documentation, and the kind of operational rigour that allows technical teams to scale without losing quality.

This role sits squarely at the intersection of technical operations and client management. You will be the person clients rely on to understand their environment, guide them through onboarding, and keep things moving when escalations arise. Internally, you will contribute to the tools and processes that keep the business running, from RMM platforms and system integrations through to pre‑sales scoping and vendor compliance.

If you thrive when no two days loo...