The Role As our Technical Account Manager, you will own the health and growth of a defined client portfolio. You will run recurring client reviews (TBRs/QBRs), maintain account plans, coordinate internal execution, and produce quotes and scopes that turn needs into action. You will work closely with our CTO to keep clients aligned to standards, surface risk early, and drive remediation and lifecycle planning that protects the client and strengthens the relationship. What You’ll Do Account Ownership and Client Leadership Serve as the primary point of contact for assigned accounts and build long-term trust. Run proactive communication cadences and manage escalations with calm, clear leadership. Align client stakeholders around priorities, timelines, and outcomes. Technical Business Reviews (TBRs/QBRs) Prepare and present recurring business-focused technical reviews covering: Service trends and recurring issues Security posture and key risks Backup and business continuity pos...