Description and Requirements

Relationship: - Maximizes the value of the customer’s investment in Lenovo products and services throughout the end to end customer lifecycle. The TAM manages the account and it is the customer’s advocate. - Acts as single point of contact for all support requirements as they pertain to the assigned customers’ environment - Ensures effective ownership, communication, coordination, and facilitation of support service activities between the Customer and support teams, account teams, field service personnel, and customers ·

Escalation management: - Acts as a single point of contact for customer escalations and owns the coordination and oversight to problem solving efforts between customers, Support engineers, field service personnel, software support, investigation and analysis of product problems. - Develops and delivers post incident reports on all critical support incidents, adheres to customer support plans and relationships,...