Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive

We're seeking a highly qualified Technical Account Manager to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.

Responsibilities

+ Build and maintain strong, long-term relationships with technical clients, serving as their primary point of contact for Charles IT.

+ Serve as the lead point of contact and as an internal and external escalation point for your client base

+ Analyze clients’ needs and develop a road map to bring clients to best practices

+ Serve as a mentor and leader of your technical team; Cross-train your technical te...