As a Technical Account Manager (Premium Support) — Operational Intelligence (OI) here at Honeywell, you will use your deep technical expertise with program management, customer advocacy, and business acumen. You’ll be responsible for incident command during critical events, post‑incident improvement plans, and ongoing success plans that align OI capabilities with each customer’s operational goals.

**Locations: Charlotte, NC on a hybrid schedule.**

Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F, followed by 3 days in the office per week.

**KEY RESPONSIBILITIES**

**Premium Support Ownership**

+ Serve as the named technical owner for a set of Premium Support customers; maintain a joint success plan, support calendar, and clear communication paths.
+ Lead proactive service reviews (monthly) and QBRs (quarterly), including health checks, roadmap alignment, usage analytics, and action plans....