Cape Town, South Africa | Posted on 24/04/2026

Ontec has a diverse team made up of innovative and competent individuals. The company not only drives performance for employees to excel on a professional and personal level but rewards this performance. People here are satisfied, challenged and happy, which makes it a perfect working environment.

Job Description

Scope: To ensure that the daily, weekly, and monthly operations and reconciliations - financial, technical, and otherwise are according to expectations and to enhance the customers’ experience by providing value-added services from a technical perspective.

Key Performance Areas:

• Support customers based on products and services contracted as per SLA.
• Plan and meet SLA response times.
• Customer Support Tickets managed and closed timeously.
• Conduct Customer Training to customer satisfaction.
• Develop and execute Standard Operat...