Primary Objective

• To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross-selling and up-selling initiatives, ensuring overall customer satisfaction.

Key Responsibilities

• Develop a strong understanding of the Bank’s products and services.
• Provide accurate information and updates on new products and services to customers.
• Attend to and facilitate customer calls, ensuring timely and effective issue resolution.
• Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.
• Process customer requests accurately and ensure proper communication and follow-up with the relevant departments.

Requirements

• Minimum Diploma or De...