Team Manager – US Outbound Sales Process

Role Purpose-

The Team Leader – US Outbound Sales is responsible for day-to-day delivery, people performance, and quality governance of an outbound sales pod supporting the US market. The role acts as the execution bridge between strategy and the sales fl oor, ensuring targets, compliance, customer experience, and agent effectiveness are consistently achieved.

This position demands a hands-on leader with strong outbound sales acumen, data interpretation skills, and the ability to coach agents in a fast-paced night-shift environment.

Role Snapshot

● Function: Outbound Voice – New Customer Acquisition (US Market)

● Reporting To: Operations Manager / Senior Operations Manager

● Team Size: 20 Agents (plus Sr. Agents, as applicable)

● Stakeholder Interface: QA, Training, WFM, MIS, HR, Dialer & Client Ops Teams

Core Responsibilities-

1. Performance Ownership & Governa...