What You’ll Do

As a Team Manager, you will lead, inspire, and develop a team of customer service professionals supporting a global travel account.

Key Responsibilities:

• Drive Team Performance: Lead a team to meet and exceed KPIs (CSAT, AHT, SLA, Quality, Productivity)
• Coach & Develop Talent: Provide consistent feedback, coaching sessions, and performance improvement plans
• Deliver Business Results: Analyze reports, identify trends, and implement data-driven strategies
• Client & Stakeholder Management: Build strong relationships and ensure alignment with client expectations
• Operational Excellence:
  • Manage queues, workflows, and daily operations
  • Conduct root cause analysis (RCA) and implement corrective actions
  • Lead cont...