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Team Manager

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IBEX
📍 Paranaque City, Philippines
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Location Paranaque City
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Posted June 06, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Overview

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

Responsibilities

DUTIES AND RESPONSIBILITIES:

  • Provides direction and guidance to guarantee consistent achievement of key performance metrics
  • Achieves, measures, reports and communicates metric goal attainment for assigned team
  • Ensures accurate and timely communication of client and campaign issues to Manager Site Operations
  • Consistently achieves goals for number of call monitoring per week and scores for assigned team of technical support agents
  • Coaches, mentors and develops agent team for skills expansion and promotional opportunities
  • Monitors, identify and resolve performance/behavior/attendance issues using prescribed performance management te...

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    📍 Location Details

    🌆
    City
    Paranaque City
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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