Team Manager

Work On Site in IBEX Alabang, Night Shift.

Responsibilities

• Provides direction and guidance to guarantee consistent achievement of key performance metrics


• Achieves, measures, reports and communicates metric goal attainment for assigned team


• Ensures accurate and timely communication of client and campaign issues to Manager Site Operations


• Consistently achieves goals for number of call monitoring per week and scores for assigned team of technical support agents


• Coaches, mentors and develops agent team for skills expansion and promotional opportunities


• Monitors, identifies and resolves performance/behavior/attendance issues using prescribed performance management techniques


• Maintains current employee records on direct reports


• Provides Subject Matter Expertise


• Ensures training needs of subordin...