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Santam’s Claims Front Office department has a position available for a Team manager. The position is based in Auckland Park.

JOB DESCRIPTION

We are seeking a highly motivated Team Manager to lead and oversee our flexible shift and/or night shift staff within the Claims Contact Centre. The successful candidate will be responsible for managing a team of claims staff, ensuring efficient claims processing, maintaining high-quality customer service, and driving performance targets to achieve departmental goals.

KEY RESPONSIBILITIES Lead and supervise a team of claims staff, providing guidance, coaching, and performance management to ensure high‑quality customer service and efficient claims processing. Monitor and analyze team performance metrics, including productivity, quality assurance, and customer satisfaction, and take corrective ac...